What to Do When Google Home Won't Connect to Wi-Fi
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Please force close and relaunch the Google Home app installed on your Android/iOS device. If you don't know how to do, you can power off the device completely and then power it back on. Make sure the Google Home is connected to a network with the correct password. Hence, you can try connecting your Nest Hub to 2.4 GHz and 5 GHz frequency bands.
You’ll see the ‘Device will be factory reset in N seconds’ message on your Nest Hub’s display. Since your Nest Hub isn’t connected to Wi-Fi, you can not restart it using the Google Home app. Instead, you’ll need to unplug your Nest Hub from the power source and wait for at least 60 seconds before plugging it back in. If you're able to access the internet with at least one Wifi router or point, follow these steps to get your other devices back online. Only after trying all the methods outlined above should you move on to reset your Google Home, Nest, and internet router. A factory reset means losing any previous settings you had customized.
Fix a mesh Wifi point or additional router is offline
Here’s our in-depth guide to troubleshooting and fixing your problems when Google Home won’t connect to a Wi-Fi network. That's because Google Home and Nest Wi-Fi malfunctions could be caused by a changed internet password, a low-speed internet connection, or a low signal from a router. It could even be caused by an out-of-date version of the Home app. Although each of these has its own method of repair, you could also just restart and reset the device if all else fails.
However, you may need to switch between 2.4 GHz and 5 GHz frequency bands on your Wi-Fi network to provide stable connectivity to the Nest Hub. Wi-Fi signals tend to degrade over long distances. Your Nest Hub may face trouble connecting to the Wi-Fi network because it’s out of range. So ensure the Nest Hub is within feet (or 4-6 meters) range of your Wi-Fi router.
Reset the Router & Google Home
Disconnect power from all of your network devices, including your modem and any Google Nest Wifi or Google Wifi devices. Factory resetting your devices will return them to the same form as when you first purchased them. It's a way to completely start over from scratch, and it's the last option you have to reconnect your Google Home and Nest with your Wi-Fi. If your device begins to perform better, there was interference causing the connection to suffer.
If your Wifi device shows an offline status in the Google Home app while still connected to the internet, follow these steps to fix. Resetting should be your last attempt to get the Google Home to work with Wi-Fi because it erases every customization you made to it. Resetting Google Home unlinks all the devices and music services you attached to it, and resetting a router erases things like your Wi-Fi network name and password. Google Home hubs are really useful, but only if they can get an internet connection. As such, if you're setting up a brand new hub, or you just got a new router, you'll want to know how to connect your Google Home to a Wi-Fi network.
Move Your Router or Google Home
With 700+ locations nationwide, it’s easy to get a fast and convenient tech repair right in your neighborhood. Home Tech Coverage for your favorite devices is $24.99/mo.Appliance Protect your major appliances for $34.99/mo. From phones and home tech, to appliances and more. Head over to the Google Home outage page at DownDetector.com to see if other users are reporting issues.
Once you've confirmed the right device, it should connect up to your Wi-Fi. Finally, you'll get a few options to set before you can freely use your Google Home device. You could even play a minigame with Google Home to test if it works properly. The first step in getting any Google Home device integrated into your home is to connect it to a Wi-Fi network. In the list of available Wi-Fi networks, choose the network to which you want to connect Google Home.
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This could happen, too, if you're merely rebooting a misbehaving device. Factory reset isn't the only way to resolve communication problems with your Google smart speaker. This, in turn, clears any bugs and bad code in the system that cause firmware and disrupts the Wi-Fi connectivity. Simply turn off the device, pull out its cord from the power outlet, and wait for at least 3 to 5 minutes before restarting the device. To do so, on your Google Home app, click on Set Up New Devices, choose Location, and Next. You will be presented with the terms you should agree with and show a network list.
It confirms that the devices no longer have power. By using the app you avoid any long-term damage that may be caused by a hard restart from unplugging and plugging the device back in. Once you have eliminated the router as a cause of your Google Home and Nest problems, check to see if your bandwidth could be too low. Your router may not be able to reach the farthest points of your home and you will have to move your Google Home or Nest closer to your router to receive a connection. Follow the setup instructions to set up the device with the new Wi-Fi password. Back on the main screen of the Home app, tap the + button to add a device.
After removing devices on your network, if Google home won't connect to the Wi-Fi network, it may be the activity. So, when using Google Home, if you notice similar problems, including your Google Home not connecting to the Wi-Fi network, this may be the problem too. Simply check the number of devices connected to your network. If you notice more than two devices, try to disconnect them all and check if your Google Home connects. If you want to reboot them, on the Google Home app, select the device, tap on Settings and click on the three horizontal dots which will bring out the menu. For your router, follow the manufacturer’s rebooting instructions.
If you just got the Google Home out of the box, or you've factory reset it, you can set it up from scratch very easily. The app should automatically see your Google or Nest product trying to connect. If the app doesn't see your Google/Nest device, unplug it, wait 10 seconds, then plug it back in and try again. In the Where is this device screen, select the location of your device .
Tap the + button, which is located in the upper-left corner of the screen, then choose Set up device. If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ store and our certified experts can get your device back up and running as soon as the same day. Open the Google Home app and select your device. Our experts help you get the most out of your phones, home tech, and appliances.
Wait until your modem is fully powered on and all of its indicator lights are back on. That's especially a problem if you are trying to download shows or movies at the same time as using your Google Home or Nest. It can help to pause these types of activities until you are done using your device. In iOS, open the App Store and tap your profile icon at the top. Here are several ways you can get your Google Home or Nest connected back to Wi-Fi. See How to Talk to Tech Support before you get started, and then you can request a phone call from the Google Home support team or chat/email with them.
Reboot Your Router
Having a Google Home device can change the way you live in your home. But without an internet connection, it's not even heavy enough to use as a doorstop. Technically, this isn’t an issue with Google Home, Netflix, your HDTV, your computer, a music streaming service, or any other device. Instead, it's simply the result of maxing out your available bandwidth. If you’re still unable to connect your Google Nest or Home speaker or display to Wi-Fi, try our speakers and displays troubleshooting tool. In fact, if you plan to add more smart devices into your home, you'll quickly learn that the app can save a lot of hassle.
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